What angers me more than anything is that people who don’t even understand the basics of Linux just give up before even trying. In the case study below someone purchases a laptop at the dreaded PC World here in the UK and then takes it back to get fixed because there is a crack on the casing to be told that because it has Linux, the warranty doesn’t cover it. What the hell does software have to do with a crack on the exterior.

” Today I took my laptop to pc world because a crack has developed near the left hinge, this develops because the joint inside is failing and spreading to the casing.
Laptop is only 4 or 5 months old and otherwise in good condition.
It was agreed that infact there is indeed an issue with the hinge and that it
will spread much further untill the display can no longer stay attached to the
rest of the unit.
Then I was told because I have Linux installed, I am not covered by my warranty.
I was told that they do not have to help me and thats it.
So now I have a new laptop, its failing fast and I feel they are messing around
with my statutory rights. I have contacted CAB and waiting to hear what my options
are, I am really hoping this is against the law because software has nothing to
do with hardware failure. One could argue, this is infact a design fault too sincethis is not the first time an Acer laptop has gone this way. “

Hmm, seems to me like PC World don’t have any idea about computers, oh yeah, I just realized they never have.

A word of advice to people who don’t have much experience, just because PC World has a sale it doesn’t mean that you should buy from them, I haven’t ever heard of anyone who has been happy with what they have got from PC World and it is always the same, the staff don’t know anything, its a step up from McDonald’s.